Complaint Resources EPP
Individuals should be aware that all educator preparation programs (EPP) operating in Hawaiʻi are NOT all approved by the HTSB. For a list of HTSB-approved EPPs, click on the + sign next to Hawaiʻi SATEP. The HTSB encourages individuals to resolve issues directly with the EPP. Individuals may contact the EPP's accreditor or the organizations listed below.
American Library Association (ALA)
Website: https://www.ala.org/
Complaints: https://www.ala.org/educationcareers/accreditedprograms/standards/ap3/overview/complaints
Association for Advancing Quality in Educator Preparation (AAQEP)
Website: https://aaqep.org/
Complaint Policy: https://aaqep.org/complaint-policy
Contact Information: https://aaqep.org/contact-us
Better Business Bureau Great West + Pacific
Website: https://www.bbb.org/local-bbb/bbb-great-west-pacific
Complaint: https://www.bbb.org/file-a-complaint
Council for Higher Education Accreditation (CHEA)
Website: https://www.chea.org/
Contact: https://www.chea.org/contact
Council for the Accreditation of Educator Preparation (CAEP)
Website: https://caepnet.org/
Complaint: https://caepnet.org/complaints/
Hawaii Post-secondary Education Authorization Program (HPEAP)
Website: https://cca.hawaii.gov/hpeap/
Complaint: https://cca.hawaii.gov/hpeap/files/2013/08/Student-Complaint-Form.pdf
Hawaii Office of Consumer Protection
Website: https://cca.hawaii.gov/ocp/
Frequently Asked Questions: https://cca.hawaii.gov/ocp/faqs/
Montessori Accreditation Council for Teacher Education (MACTE)
Website: https://www.macte.org/
Complaint Policy and Procedure: https://www.macte.org/file-complaint/
National Association of Schools of Music (NASM)
Website: https://nasm.arts-accredit.org/
Concerns Policy: https://nasm.arts-accredit.org/accreditation/accreditation-materials/protocols/expressing-concerns/
World Indigenous Nations Higher Education Consortium
Website: https://winhec.org/
Contact Information: https://winhec.org/Contact